The service sector runs on credibility, and the trustworthiness is dependent on the employees of an organization. The HVAC providers have a tough time dealing with customers throughout the season, when the demand exceeds. The key to success for a service correspondent lies in its ability to dispatch. An organization that follows a stringent protocol for delivery of services, becomes the ultimate winner and even the employees of such organization remain stress-free and deliver on time services to its users.
The successful implementation of work lies in the hands of a strong dispatcher. The customer care team is known to handle field calls and the work of the dispatcher is to plan and sort the calls so that work can run effectively. The dispatcher is the backbone of an organization, that can best guide the technician and get the work done by the technician. A powerful dispatcher helps in making things simpler without being dominant, which makes the working condition and environment comfortable for employees.
Furthermore, the organizational skill of the dispatcher is what will define success. The dispatcher is expected to be knowledgeable about all the areas and regions, which can best be utilized by professionals to reach the spot. The identification of locations and technicians available nearby by the dispatcher makes delivery of services speedy. A local or a familiar dispatcher belonging to the zone is the best people who know all the routes and can serve as the best guide for the technician on a hectic day to service locations. The dispatcher is supposed to handle multiple works at a time and the one who can handle pressure well without losing focus is the most successful dispatchers.
The people working in the service sector acknowledge the fact that the industry is high on pressure. The employees need to be continuously motivated, to relieve them of their stress. The work of a dispatcher becomes tougher when it comes to keeping its technicians motivated all the time. In a day, there are many incidents that make the technicians lose patience and get frustrated. It is at this time, the dispatcher needs to be a friend, philosopher, and guide to keep the spirits high and get the work done successfully.
Since the work involves maintenance of many maintenance contracts together, the ones who are part of the contract are serviced first, followed by non-maintenance ones. A set of technicians is allotted to maintain the contract customers so that they get their service done as soon as possible. The 3,000 contracts that are maintained are assigned a name known as “Home Comfort Club”. They always stand a priority for their work. A set of middle-level professionals are allocated fixed maintenance calls on a regular basis and their slots are kept vacant to accommodate any services other than heating and cooling. The customers are even given the privilege of getting services done by senior professionals if they desire or demand the same. In order, to keep the technicians updated, dispatch software is put into service and technicians are given tablets and latest smartphone to keep them abreast with changes. Learn more about HVAC services at Air Tech Air Conditioning.
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